Shipping policy

At Matters Of Tha Heart, we aim to deliver your products with care and efficiency. Please read the following shipping details carefully.

1. Processing Time

  • All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. Please expect an additional 3-5 business days for shipping orders.
  • You will receive a notification when your order has shipped.

2. Shipping Rates and Delivery Estimates

  • Standard Shipping: Estimated delivery within 5-7 business days.
  • Expedited Shipping: Estimated delivery within 2-3 business days. Coming soon!
  • Shipping charges for your order will be calculated and displayed at checkout based on your location and the shipping method chosen.

3. International Shipping

  • We currently do not offer international shipping to select countries at this time. We are working really hard to change that. Please check back at a later date. International shipping rates and delivery times vary depending on the destination.
  • Customers are responsible for any customs duties, taxes, or additional fees imposed by their country.

4. Shipping Confirmation and Tracking

  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number to monitor your shipment.

5. Delivery Delays

  • Please note that delivery times are estimates and may be affected by unforeseen circumstances such as weather conditions, carrier delays, or customs processing for international orders.
  • If your order is delayed, we will notify you as soon as possible.

6. Shipping Locations

  • We currently ship within [USA] only and soon selected international destinations.
  • If your location is not available for shipping at checkout, please contact us to see if shipping can be arranged.

7. Missing or Lost Packages

  • If your package is missing or lost in transit, please contact us at [info@mattersofthaheart.com] so we can assist you in locating it or initiating a replacement or refund.

8. Damaged Items

  • If your product arrives damaged, please take photos of the packaging and product, and contact us at [info@mattersofthaheart.com] within 48 hours of receiving your order. We will assist with a replacement or refund for the damaged item.

9. Shipping Address Changes

  • Please ensure your shipping address is correct at the time of placing your order. We are not responsible for orders shipped to incorrect addresses due to customer input.

10. Contact Information

If you have any questions about shipping, please reach out to us at [info@mattersofthaheart.com].