Refund policy

Return and Refund Policy

At Matters Of Tha Heart, your satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, we are here to assist with returns and refunds.

Returns

• You have 15 calendar days after delivery to return an item.
• To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.
• To initiate a return, please contact our customer service team at [info@mattersofthaheart.com] with your order number and details of the product you would like to return.

Refunds

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Non-Refundable Items

• Due to the nature of our products, we cannot accept returns on opened or used items.
• Sale items and gift cards are non-refundable.

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange a product, please contact us at [info@mattersofthaheart.com].

Shipping Costs

• You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

If you have any further questions about our return and refund policy, please feel free to reach out to us at [info@mattersofthaheart.com]. We are here to ensure you have a positive experience with our products!